Customer Terms and Conditions

Code 4 Systems Ltd trading as Firepages
Company No. 03860755 | Registered Office: Oxford House, Arnold, Nottingham, NG5 8FB
Effective Date: 6 April 2026

1. About these Terms

• These Terms and Conditions apply to services supplied by Code 4 Systems Ltd trading as Firepages (“Firepages”, “we”, “us” or “our”) to the customer named in the relevant quotation, proposal, order, invoice, renewal notice, email acceptance or other agreed ordering method (“Customer”, “you” or “your”).
• These Terms are intended to apply to website development, software and application development, hosting, maintenance, support, SSL certificates, domain registration and renewals, SEO work, Google Ads or advertising management, consultancy, emergency support and related services.
• These Terms apply automatically to all work and services we supply unless we expressly agree otherwise in writing.
• If a quotation, proposal, order summary or invoice states specific commercial terms, those specific terms will take priority over these Terms to the extent of any inconsistency.
• If you are a consumer, nothing in these Terms is intended to exclude or restrict rights that cannot lawfully be excluded or restricted under applicable law.

2. Definitions

• For these Terms: “Services” means the services supplied by Firepages; “Deliverables” means any work product, website, application, code, design, configuration, content or documentation produced by us for you; “Recurring Services” means services that continue or renew periodically, including hosting, SSL, domain renewals, maintenance and similar services; “Third-Party Services” means software, plugins, APIs, themes, registrars, hosting platforms, cloud services, advertising platforms and other services supplied by third parties; and “Business Day” means a day other than a Saturday, Sunday or public holiday in England.

3. How the contract is formed

• A contract is formed when you accept a quotation or proposal, ask us by email to proceed, place an order, pay an invoice, continue to use Recurring Services after renewal, or otherwise instruct us to start work.
• We may rely on instructions given by a person whom we reasonably believe is authorised by you.
• You must provide us with accurate information, access credentials, technical details and approvals needed for us to supply the Services.

4. Our services

• We will supply the Services using reasonable skill and care.
• Unless expressly agreed in writing, any timeline, launch date, completion date, estimate, performance figure, uptime statement, compatibility statement or commercial outcome is an estimate only and not a guaranteed deadline or result.
• We may use employees, contractors and selected third-party suppliers or sub-processors to help us provide the Services.

5. Customer responsibilities

• You are responsible for providing complete, accurate and lawful instructions, content, data, credentials, approvals and materials in sufficient time for us to perform the Services.
• You are responsible for reviewing and approving Deliverables, testing functionality, and checking that content, pricing, legal notices and operational details are correct before a site, application, campaign or change goes live.
• You must maintain your own current contact and billing details and ensure invoices and renewal notices are monitored and paid on time.
• You must keep your own independent backups and business continuity arrangements unless we have expressly agreed in writing to provide those services as a contracted obligation.

6. Quotations, scope and changes

• Quotations and estimates are based on the scope and assumptions known at the time they are given.
• Unless expressly stated otherwise, quotations include up to three reasonable revision rounds. Additional revisions, change requests, rework caused by changed instructions, or work outside the agreed scope are chargeable at our then current rates.
• If the scope changes, required information is delayed, third-party issues arise, or further work becomes necessary, we may revise the price, timetable and delivery plan accordingly.
• We may pause work if you are unresponsive or do not provide required content, approvals, access or decisions. If a project remains inactive for six months or more, we may treat it as abandoned or closed.

7. Fees, invoicing and payment

• Our charges may be fixed, time-based, recurring, usage-based or a combination of these.
• We may require a deposit or setup fee before starting work or incurring third-party costs. Unless we cancel the project or are in material breach, deposits and setup fees are non-refundable.
• Unless we agree otherwise in writing, invoices are payable within 30 days of the invoice date. Where we purchase software, plugins, licences, advertising or similar items specifically for you, we may require payment on receipt or in advance.
• If you do not pay on time, we may suspend Services, withhold releases, delay work, disable access, or suspend hosting, maintenance, SSL, domain management or other Recurring Services until all overdue amounts are paid.
• Where a service has been suspended for non-payment, we may charge a reasonable reinstatement fee before restoring the service.
• For business customers, we reserve the right to claim statutory interest and reasonable recovery costs on overdue sums where lawful.

8. Recurring services, renewals and cancellation

• Recurring Services continue for the stated billing period and then renew or continue until cancelled in writing, subject to any minimum term or specific service rules.
• You must give at least 30 days’ written notice to cancel a Recurring Service unless a longer period is stated for that service.
• Cancellation does not affect charges already incurred or any renewal, registration or third-party fee that we have already committed to on your behalf.

9. Domain names and renewals

• Where we arrange domain registration, we will usually register the domain in your name using the details you provide, while managing the service on your behalf.
• Domain renewals are invoiced in advance. Unless we expressly agree otherwise in writing, a domain is not renewed until the applicable renewal invoice has been paid.
• You are responsible for ensuring that renewal invoices are paid on time and that your registrant, administrative, billing and technical contact details remain current.
• If a renewal invoice is not paid on time, the domain may lapse, be suspended, become unavailable, incur redemption or restoration fees, or be registered by another party. We are not liable for any loss arising from a domain lapse or failed renewal where payment was not received in time or where your contact or billing details were inaccurate or outdated.
• We will provide reasonable assistance with domain transfers away, provided your account is up to date. Unless we agree otherwise, we do not charge a transfer-out fee.
• Registrations of domain names ending in .uk are also subject to Nominet’s applicable terms, policies and registration rules.

10. Hosting, maintenance and support

• Our hosting services may include server space, mailboxes, a basic SSL option, seven-day backups, CDN services and basic monitoring, as described in the relevant package or quotation.
• Unless expressly agreed in writing, we do not provide a service level agreement, guaranteed uptime, guaranteed response time, or guaranteed restoration time.
• Backups are provided on a reasonable-endeavours basis only. We do not guarantee that backups will exist, be complete, be current, or be capable of restoring every item of data, configuration, mailbox or third-party integration.
• We may suspend, isolate, remove or restrict access to any hosted site, application, mailbox or service where we reasonably believe this is necessary because of non-payment, abuse, spam, malware, copyright infringement, unlawful content, urgent security risk, excessive resource usage, platform instability, third-party complaints, or legal or regulatory concerns.
• Following termination, expiry or migration away, we may delete hosted data, files, configurations and backups after three months, unless we agree a different retention period in writing or are legally required to retain them longer. You should export or request any needed data before the retention or deletion period expires.

11. Third-party software, platforms and services

• Many Services depend on Third-Party Services. These may include hosting providers, registrars, email systems, themes, plugins, APIs, payment providers, analytics tools, advertising platforms and similar services.
• Third-Party Services are supplied subject to the third party’s own terms, policies, pricing, availability, technical limits and decisions. Such services may change, fail, be withdrawn, become incompatible, or increase in price without notice to us.
• Where we obtain licences, plugins, subscriptions or other third-party items for you, we may charge those costs to you at cost or at cost plus an administration or installation fee, as stated in the quotation or invoice.
• Unless expressly agreed otherwise, continued payment and renewal responsibility for Third-Party Services rests with you, even if we administer those services on your behalf.
• We are not liable for loss, defects, delays, vulnerabilities, incompatibilities or outages caused by Third-Party Services.

12. Content, legality and acceptable use

• You must not use our Services to store, transmit, publish, process or promote unlawful content, spam, malware, infringing material, offensive or abusive material, deceptive content, crypto-mining workloads, or activity that is excessive, harmful or likely to disrupt systems, networks or other users.
• You must not use the Services in a way that breaches any law, regulation, code, registrar rule, advertising policy, or third-party platform requirement.
• We may remove or suspend access to content or Services immediately where we reasonably consider it necessary for security, legal, abuse-prevention or operational reasons.

13. Intellectual property rights

• All intellectual property rights in our pre-existing materials, methods, know-how, code libraries, frameworks, templates, tools, utilities, configurations and reusable components remain ours or our licensors’ property (“Background IP”).
• Subject to full payment of all sums due, we assign to you the intellectual property rights in bespoke Deliverables specifically created and paid for by you, except for any Background IP or third-party materials incorporated into them.
• Where assignment is not appropriate or possible, we grant you a non-exclusive, non-transferable licence to use the Deliverables for your internal business purposes or for the operation of your website or application, subject to these Terms and any third-party licence terms.
• Until all amounts due have been paid in full, no ownership transfer or licence to use final Deliverables is deemed to have taken effect except to the limited extent necessary for evaluation or agreed interim use.
• We may display non-confidential work in our portfolio, case studies and marketing materials unless you reasonably object in writing.

14. Customer content and infringement

• You retain responsibility for all text, images, video, audio, logos, trademarks, data, feeds, documents and other materials supplied by or on behalf of you (“Customer Materials”).
• You warrant that you own the Customer Materials or have all permissions, licences and rights required for us to use, adapt, publish, host, copy, process and distribute them as needed to perform the Services.
• You will indemnify us against losses, liabilities, costs, damages and reasonable professional expenses arising from any claim that Customer Materials, or our use of them in accordance with your instructions, infringe intellectual property rights, privacy rights, confidentiality obligations or other rights of a third party.

15. Data protection

• For personal data that we process on your behalf in providing the Services, you are the controller and we are the processor unless we clearly notify you otherwise for a specific activity.
• We will process such personal data only on your documented instructions, subject to our legal obligations, and will implement appropriate technical and organisational measures appropriate to the nature of the Services and the risks presented.
• You authorise us to use sub-processors reasonably required to deliver the Services, including our hosting provider and related infrastructure providers, provided that we remain responsible for managing those relationships as required by applicable law.
• If we become aware of a personal data breach affecting personal data that we process for you, we will notify you without undue delay and provide reasonable cooperation so far as required for you to meet your legal obligations.
• Each party must comply with applicable data protection law in relation to personal data for which it is responsible.
• The parties will enter into a separate data processing addendum if required to satisfy Article 28 UK GDPR or any client procurement requirement.

16. Privacy and security

• We maintain our own privacy policy for data relating to our website visitors, contacts, prospects and account administration activities.
• Unless expressly agreed in writing, we do not guarantee that any service, website, application, email system, server, plugin, integration or third-party platform will be uninterrupted, error-free or perfectly secure.
• We will use reasonable endeavours to apply appropriate security practices within the scope of the Services, but you acknowledge that no online service or software environment is entirely free from vulnerability or compromise risk.
• We are not liable for security incidents, unauthorised access, outages, corruption or loss caused by weak or reused passwords, compromised user devices, phishing, social engineering, customer-side misconfiguration, insecure or unsupported plugins or software, patches or upgrades refused or delayed by you, or failures in third-party infrastructure outside our reasonable control.

17. Consultancy and advice

• Consultancy, technical guidance, SEO input, advertising input and similar advice are provided with reasonable skill and care based on the information available at the time.
• Unless expressly agreed in writing, we do not provide legal, tax, regulatory, accounting, accessibility certification, compliance certification or guaranteed commercial advice.
• You remain responsible for your commercial decisions and for obtaining specialist legal, regulatory, accounting or other professional advice where needed.

18. Warranties and remedies

• Except as expressly set out in these Terms or required by law, all warranties, conditions and other terms implied by law are excluded to the fullest extent permitted.
• If you believe the Services do not materially conform to the agreed specification, you must notify us promptly with sufficient detail. Our first remedy will be to investigate and, where appropriate, re-perform or correct the affected part of the Services within a reasonable time.

19. Liability

• Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be limited or excluded.
• Subject to the previous sentence, our total aggregate liability arising out of or in connection with the Services, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the total fees paid by you to us for the relevant Services in the 12 months immediately preceding the event giving rise to the claim.
• Subject to the first sentence of this clause, we shall not be liable for any indirect or consequential loss, or for any loss of profit, revenue, business, contracts, anticipated savings, data, goodwill, reputation or business interruption.
• We are not liable for losses arising from downtime, delay, failed renewals, failed backups, data corruption, security incidents, third-party service failures or customer errors except to the extent directly caused by our proven breach of these Terms and only within the liability cap above.
• You acknowledge that the pricing of the Services reflects this allocation of risk.

20. Suspension and termination

• Either party may terminate Recurring Services on 30 days’ written notice unless a different notice period is stated for that service.
• We may terminate or suspend any Service immediately if you fail to pay amounts due, materially breach these Terms, use the Services unlawfully, create security or abuse risk, or if continued supply would expose us or a third party to material operational, legal or reputational harm.
• Termination or suspension does not affect accrued rights, outstanding charges, renewal fees already committed, or clauses intended to survive termination.
• Following termination, we will provide reasonable migration or handover assistance at our then current rates, provided all outstanding invoices have been paid.

21. Force majeure

• We are not liable for delay or failure caused by events outside our reasonable control, including internet or telecommunications failure, denial-of-service attacks, malware incidents, third-party platform failure, industrial disputes, power failure, fire, flood, severe weather, war, civil unrest, acts of government, or supplier failure.

22. Confidentiality

• Each party shall keep the other’s confidential information confidential and use it only as needed for the contract, except where disclosure is required by law, regulation, court order, insurer, professional adviser or legitimate subcontracting need under suitable confidentiality obligations.

23. General

• If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in force.
• Our failure to enforce a right immediately does not mean we waive that right.
• You may not assign or transfer the contract without our prior written consent. We may assign or subcontract our rights and obligations on notice where this does not materially reduce the service you receive.
• These Terms, together with any quotation, proposal, renewal notice, order summary or invoice, form the entire agreement between the parties in relation to the Services.

24. Governing law and jurisdiction

• These Terms and any dispute or claim arising from them or related Services are governed by the law of England and Wales.
• The courts of England and Wales shall have exclusive jurisdiction, except that if you are a consumer and mandatory law gives you the right to bring proceedings elsewhere, nothing in these Terms removes that right.

Schedule 1 - Practical data processing terms

• This Schedule applies where we process personal data for you as a processor in the course of supplying the Services.
• Subject matter: hosting, maintenance, development, support, migration, troubleshooting, mailbox administration, backups and related technical services.
• Duration: for the period during which we provide the relevant Services and any agreed retention or handover period.
• Nature and purpose: storage, hosting, transmission, organisation, access, troubleshooting, support, backup and restoration, and related technical processing strictly to deliver the contracted Services.
• Types of personal data may include: contact details, customer account records, website user data, enquiry data, order data, mailing list data, support correspondence, mailbox content and similar data that you choose to place within the systems or make accessible to us.
• Categories of data subjects may include: your staff, your customers, prospects, suppliers, website users and other individuals whose data is included in your systems.
• You instruct us to process personal data only as necessary to provide the Services, to maintain security, integrity and availability, to prevent abuse, and to comply with applicable law.
• You remain responsible for ensuring that you have a lawful basis, privacy information, retention policy and any required consents or notices for the personal data you control.

These terms and conditions may change without notice. E&OE

Additional Terms relating to Domain Names

Nominet’s terms and conditions apply to all domain names ending with the .uk extension. Please take time to review these terms and conditions.